Deliver exceptional customer experiences, increase operational efficiency, and reduce employee workload. ONDEWO AI agents converse naturally with customers and assist human agents.
ONDEWO Natural Language Understanding (NLU) algorithms find the right answer to short and long customer questions in the online portal of WKO Oberösterreich with over 15.000 webpages.
Who we are
We build the operating system for the human <> machine communication of the future.
ONDEWO is a team of international experts from over 10 countries with a combined experience of more than 30 years in AI, process digitization and software development. Together we develop cutting-edge machine learning and deep learning algorithms for natural language understanding, human speech to text transcription and text to human speech synthesis. With our ONDEWO Call Center AI, we offer you a secure on-premise AI solution to support call center agents with AI services and automate inbound and outbound phone calls.
A win-win-win situation for your business
ONDEWO Call Center AI provides three decisive benefits to your business.
Increase your customer experience and satisfaction
Our AI agents support your customers extensively and amicably 24/7 without waiting times.
Maximize your operational efficiency and reduce costs
Our AI agents reliably work 24/7 at a fraction of your current costs while improving call deflection and reduce call handling time.
Assist your employees and reduce churn
Our AI assists your employees to let them do what humans do best: understanding emotions, transmit empathy, and solve complex problems.
4 things our AI can do for you
Unlock the power of intelligent conversation automation for your business.
AI assists your employees with their tasks in real-time
Semi-automated inbound calls with ONDEWO AI Agents to assist human agents with personal assistance and guidance in real-time.
- Offering customer information, advise on workflows, turn-by-turn instructions and filling out forms
- Reducing training costs while upskilling employees
- Improving operational efficiency and service experience for customers
- ONDEWO AI agents support companies in various sectors – like the insurance industry.
AI answers the call and gets the data before transferring it to human agents
ONDEWO AI Agent picks up the call to identify the customer’s needs and records their data before seamlessly transferring them to a human agent.
- Semi-automated inbound calls to support human agents
- Eliminates long waiting times for customers
- Reduces the call handling time by providing the human agent with all required data upfront
- Boost the digital transformation with AI in the energy industry.
AI answers calls and converses autonomously
ONDEWO AI Agent independently operates inbound calls for simple, repetitive customer inquiries and processes.
- Fully automate first-level support and customer care
- Engaging in natural conversations with customers on the phone
- Easily meeting Service Level Agreements (SLA) such as the max waiting time, response time, call handling time, etc
- Explore AI-based assistance for the healthcare industry.
AI calls customers independently
The fully automated outbound calls with ONDEWO AI Agents can connect you with better-qualified leads or conduct surveys more efficiently.
- Full automation for standardized phone tasks such as clarifying open issues, scheduling, questionnaires, etc.
- Hundreds of simultaneous calls possible.
- Real-time tracking of phone conversations and responses.
- Let AI agents support your business in the financial industry.
Get the perfect solution for your industry
We adapt our AI solutions to the requirements of your industry and the needs of your business.
Automated data acquisition and high-speed claim handling while enhancing customer relations.
Taking customer experience and service to the next level in a digital-first-world.
Fast forward to the digital transformation in public administration and government agencies.
IT Support & Helpdesk
ONDEWO Call Center AI
ONDEWO Natural Language Understanding
ONDEWO VOIP Telephone System Integration
ONDEWO AI Management
Frequentis found the right partner with ONDEWO.
When every millisecond counts
Together with our partner Frequentis, we have developed an AI prototype for emergency call centers in a few weeks to save more lives.
What our customers say
For ORACLE and many software manufacturers, Conversational AI and Digital Assistants are THE trend theme. A very nice solution that the ONDEWO came up with.
Innovation Executive | ORACLE | 2019
CEO | ISTmobil | 2019
Digital Innovation Management | ADAC SE | 2020
Priv. Doz. Dr. Claudio Spick
CEO | ELOQAI GmbH | 2020
Executive Assistant to CEO | Frequentis | 2020
Our variety of technologies we are working with
We can provide our solutions to you with the technology that you are currently using. Our AI experts can work with many different technologies and cloud-platforms. With our knowledge, your system gets improved without any effort from your side.
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